Whether it’s your first accident or just your first time working with us, it’s natural to have questions. This page covers the most common ones—like what to do at the scene, how insurance works, and what to expect during repairs. We want you to feel informed, confident, and in control every step of the way. And if there’s something we didn’t cover, just reach out. We’re here to help.
After an Accident
Who should I call for towing after a collision?
If your vehicle is undrivable, call Collision Specialists right away. We offer emergency towing and can help transport your car directly to our shop for evaluation and repair. Our team is here to help minimize the stress after an accident by getting you and your vehicle safely off the road.
What should I do immediately after a car accident?
First, check for injuries and call 911 if needed. If it’s safe, leave the vehicle where it is until authorities arrive. Exchange information with the other driver: name, phone number, driver’s license number, insurance details, and license plate. If anyone witnessed the accident, gather their contact information too. Take photos of the scene—including vehicle damage, surroundings, and any road signs or skid marks.
Do I need to file a police report?
When in doubt, yes. A police report can help document the incident and support your insurance claim. Some insurance companies require one for certain types of claims, especially if there is significant damage or if injuries are involved. Calling the police to assess the scene can help protect you legally and clarify fault.
Insurance and Legal Rights
Do I have to use the repair shop my insurance company recommends?
No. Washington State law gives you the right to choose your own repair shop. Insurance companies may suggest preferred or “direct repair” partners, but you’re not required to use them. At Collision Specialists, we work with all insurance providers, and we’re here to advocate for the repairs your vehicle actually needs—not just what’s cheapest for the insurer.
Can you work directly with my insurance company?
Yes. Once you file a claim and choose us as your shop, we can take it from there—handling the paperwork, submitting estimates, and communicating with the adjuster. Our team is experienced in navigating the back-and-forth with insurance companies, which helps prevent delays and ensures your repair is handled properly.
Will I owe a deductible?
If your insurance policy includes a deductible, you’ll be responsible for paying that directly to us when the repairs are complete. The deductible amount is determined by your policy, not the shop.
What is a “supplement” and why might I see one?
A supplement is an adjustment to the original repair estimate, typically issued after disassembly when hidden damage is uncovered. Supplements are common and often necessary to restore your vehicle to its pre-accident condition. We’ll handle the supplement approval with your insurance company to avoid delays.
Customer Experience and Expectations
Will I get updates during the repair process?
Yes. We believe in clear, consistent communication. Our team will keep you informed at key stages of the repair, such as parts arrival, repair completion, or if there are any changes to your timeline.
Do you offer appointment scheduling or walk-ins?
We recommend scheduling an appointment so we can be prepared for your visit and minimize your wait time. However, walk-ins are welcome during business hours if you have urgent questions or need a quick look.
What should I bring with me to my appointment?
Bring your vehicle’s registration and insurance information, along with your claim number if you’ve already filed with your insurance provider. If someone else is bringing the vehicle, let us know in advance so we can make proper arrangements.
Can someone else pick up my car when it’s done?
Yes, but let us know ahead of time. For your security, we’ll need to verify the identity of the person picking up the vehicle, and you may need to sign an authorization form depending on your insurance arrangement.
Repair Process and Timeline
What does the repair process involve?
After your estimate is approved, we’ll begin by fully disassembling the damaged areas to assess for hidden damage. We then order any necessary parts and begin structural, mechanical, and cosmetic repairs. After reassembly, your vehicle goes through a final inspection to ensure everything meets our quality standards. You’ll be notified as soon as it’s ready for pickup.
How long will my repair take?
It depends on the extent of the damage, the availability of parts, and your insurance company’s response time. Once we’ve seen your vehicle and submitted your claim, we’ll provide an estimated completion date and keep you updated along the way.
Why is your estimate different from my insurance company’s?
We write estimates based on industry standards and what’s necessary for a complete, safe repair—not just the lowest possible cost. Sometimes insurance companies leave off items that we know will be needed. When that happens, we’ll submit a supplement and provide documentation to support the difference.
Services and Capabilities
Can I request OEM parts?
Yes, but it depends on your policy. Some insurance companies cover only aftermarket or recycled parts unless you specifically request—and in some cases, pay the difference for—OEM (original equipment manufacturer) parts. Let us know your preference and we’ll walk you through your options.
Do you offer towing services?
Yes. We provide emergency towing to our shop, your home, or any other destination you prefer. Whether your vehicle is stuck at the scene of an accident or sitting at another shop or location, we can help arrange transport quickly and safely. Just give us a call and we’ll coordinate the next steps to get your vehicle where it needs to go.
Can I get an estimate without dropping off my car?
Yes. We offer free, no-obligation estimates. You can start the process by submitting your contact information and a description of the damage using our online form. One of our team members will follow up with you to schedule an in-person inspection. This visit allows us to provide an accurate estimate, and there’s no need to leave your car or commit to any repairs unless you’re ready.
Do you work on electric and hybrid vehicles?
Yes, we have experience working on EVs and hybrids, including Teslas and Priuses. While we don’t handle complex battery or drivetrain repairs, we can complete collision-related body and light mechanical repairs. If your repair needs go beyond our scope, we can refer you to a trusted local mechanic.
Additional Considerations
Will my paint match after the repair?
Yes. We use a computerized paint-matching system and high-quality refinishing products to ensure a seamless match with your vehicle’s original color. Our goal is for the repair to be undetectable.
What if my frame is damaged? Can it still be fixed?
Frame damage doesn’t automatically mean a total loss. Many modern vehicles are built with unibody frames that can be precisely repaired using specialized equipment. We’ll assess the extent of the damage and let you know whether a safe and complete repair is possible.
What happens if my vehicle is a total loss?
If the cost of repairs exceeds your vehicle’s value, the insurance company may declare it a total loss. In that case, they’ll offer a settlement based on market value. We can help assess whether it’s worth repairing or if total loss classification is appropriate—and support you through the next steps.
What should I know about washing my car after a repair?
Avoid automatic car washes for at least 30 days after refinishing work. Instead, hand-wash with cool water and mild soap. Don’t apply wax or polish for at least 90 days to allow the new paint to fully cure.
