FAQs

Q?

What should I do if I get into an accident?

A.

An accident is often stressful, but remember to stay calm.  If there are any injuries, immediately call 911.  Unless your vehicle is in a dangerous place, do not move it.  Get the name of the person driving the other car, along with their phone number, driver’s license, vehicle license, and insurance information.  If there are any witnesses, get their names and numbers as well.  Note down the location, the date and time.  Use the camera on your phone to take pictures of the scene including the damage and witnesses.  Keep in mind that there is a good chance that you’ll need a police report, if in doubt, make the call to get an officer on the scene to access the situation.

Q?

How do I go about choosing an auto body shop?

A.

It’s not a bad idea to shop around and to get several written estimates.  Ask your friends and family for recommendations and read reviews online.  When getting your estimate, ask the repair specialist questions and consider how helpful they are with answering your questions and understanding the process.

Q?

What does the repair process look like?

A.

Once you have received your auto body estimate and chosen a body shop, you’ll make arrangements to drop off your car for the repair work.  The shop that you choose will work with your insurance company to process the repair claim.  Also, the shop will disassemble all of the damaged areas of your vehicle to determine the structural and mechanical damage.  They will then order all of the necessary parts and complete the repair.  Once the repair is complete they will inspect the interior and exterior to ensure that a quality repair has been accomplished.

Q?

What insurance companies do you work with?

A.

We work with all insurance companies.  Even though your insurance company may suggest some of their preferred shops you have the right to take your car to any repair shop.

Q?

What are my consumer rights?

A.

Your insurance company will most likely suggest a body shop or two to choose from.  However, it is your right to have your vehicle repaired at the shop of your choice, whether or not they are on your insurance providers preferred list.  Collision Specialists works with all insurance companies.

Q?

How long will it take to repair my vehicle?

A.

Every vehicle and situation is different.  The extent of the damage and the work required to get your car back to pre-accident condition will determine the length of time we will need to have your car in the body shop.  We will do our best to give you an accurate estimate of the time it will take to complete the repair.

Q?

Can I wash my car after the repair?

A.

You can wash your car after the repair, however, for at least the first month make sure you only hand wash and use cool water.  Wait 90 days before applying any wax to the refinished areas so that the paint can cure completely.